Cancellation Policy, Underdog Divers Aruba

Standard cancellation policy

Customers may cancel their booking up to 24 hours before the scheduled start time of the activity, based on Aruba local time, to receive a full refund.

Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund, except in the circumstances outlined below.

Exceptions

Underdog Divers Aruba reserves the right to cancel an activity in the following circumstances:

Unsafe weather or ocean conditions, when we determine that it is not safe to conduct the activity. In this case, a full refund will be provided.

Sickness, provided the customer submits a doctor’s consultation note issued by a doctor in Aruba, dated no more than one day before or after the scheduled activity. A refund may be granted even if the cancellation occurs within 24 hours of the activity, subject to receipt of the required medical documentation. Booking fees and administrative costs may still apply.

Required documentation

Customers are responsible for providing all necessary documentation for their booked activity, including medical clearance when required, a valid diving certification card for certified diving activities, and any other required proof of eligibility.

Failure to provide the required medical documentation or other necessary documents will not entitle the customer to a refund.

Where participation in the originally booked activity is not possible due to missing documentation, Underdog Divers Aruba may offer a suitable alternative, such as a snorkeling excursion or a Discover Scuba Diving experience, subject to availability, eligibility, and any applicable price differences.

Safety first

Guest safety is our priority, and all activities remain subject to suitable weather and ocean conditions. We reserve the right to refuse participation when safety requirements or documentation requirements are not met.